Updated: May 5, 2025
Privacy Policy
Soma Regenerative (“Soma,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.somastemcells.com, engage with us during consultations or events, or use any of our services.
INFORMATION WE COLLECT
We may collect personal and sensitive information directly from you when you:
Fill out forms on our website
Schedule consultations
Make payments
Participate in events, promotions, or surveys
Communicate with our tea
This information may include:
Contact Information: name, email, phone number, mailing address
Billing Information: credit card details and billing address
Medical or Health-related Information (with your consent)
Demographic Information: age, interests, location, etc.
Technical Data: IP address, browser type, device identifiers, referring pages
We may also collect information from third-party sources to verify identity or process transactions securely.
USE OF INFORMATION
We use your personal information to:
Provide medical consultations and regenerative therapies
Respond to inquiries and customer service requests
Process transactions and payments
Comply with medical, tax, and legal requirements
Recommend Soma services that may benefit your wellness journey
Improve our website and patient experience
Send newsletters or promotional materials (if you opt in)
We rely on your consent, legitimate business interests, contractual necessity, and legal obligations as the basis for processing your data.
YOUR PRIVACY CHOICES
You have the right to:
Access or request a copy of your personal information
Correct or update inaccurate information
Request deletion of your data (“right to be forgotten”)
Withdraw consent for future communications
Restrict or object to certain types of data processing
To exercise any of these rights, contact us at: privacy@somastemcells.com or call us at +1 619-853-6681.
INTERNATIONAL OPERATIONS & MEXICO COMPLIANCE
As Soma Regenerative operates both in the United States and Mexico, we are actively registering and maintaining full compliance with Mexican corporate and medical regulations, including COFEPRIS and applicable labor and data privacy laws.
All third-party service providers in Mexico or abroad who assist us (e.g., software, logistics, payment processors) are contractually obligated to maintain the confidentiality and security of your personal data.
DATA SHARING & THIRD PARTIES
We do not sell your personal data. However, we may share your information with:
Healthcare partners or providers directly involved in your care
Payment processors and scheduling software providers
Legal or government authorities as required by law
Technology platforms supporting our business operations
Any third party with access to your data is required to use it only as necessary and maintain strict confidentiality.
DARA SECURITY
We take your data security seriously. Soma uses SSL encryption, secure data storage, and access control protocols to safeguard your personal and medical information. However, no method of transmission over the Internet is 100% secure. You are encouraged to use our services only through secure connections.
COOKIES & TRACKING
Our website uses cookies and similar technologies to enhance functionality and monitor user behavior for performance analytics. You can adjust your browser settings to decline cookies. Some site features may not function properly without them.
We may also use third-party tools to serve interest-based ads. You can opt out of targeted advertising by adjusting your preferences in your browser or ad settings.
EMAIL COMMUNICATIONS & ANTI-SPAM
Soma adheres to anti-spam laws and offers clear opt-out mechanisms in every marketing communication. If you no longer wish to receive newsletters or promotional content, simply click “unsubscribe” or contact us directly.
SURVEYS, TESTIMONIALS, AND REFERRALS
From time to time, we may offer surveys, contests, or request testimonials. Participation is voluntary, and we will always obtain your consent before publishing any identifying information. Referral information submitted through our site will only be used to send a one-time invitation unless additional consent is obtained.
MOBILE INFORMATION
We value your privacy. Soma Regenerative will not share, sell, or rent your mobile phone number to third parties for their marketing purposes. Your mobile number will only be used to provide you with the services and information you have requested, such as SMS/text updates related to Soma Regenerative.
SMS / TEXT MESSAGE COMMUNICATIONS
When you check the SMS consent box on our inquiry form at somastemcells.com/apply, you opt in to receive text messages from Soma Regenerative Mexico LLC. The categories of messages you may receive include pre-evaluation call confirmations, appointment reminders, replies from our patient coordinator regarding your inquiry, and occasional informational updates about care options relevant to your stated condition.
Message frequency varies, typically between 2 and 6 messages per month. Standard message and data rates from your carrier may apply.
You may opt out at any time by replying STOP to any message. You may request assistance by replying HELP. After opting out, you will receive a final confirmation message and no further messages will be sent unless you opt back in through the form.
No Mobile Information Sharing
We do not share, sell, rent, or transfer mobile phone numbers or SMS opt-in information to any third parties or affiliates for marketing or promotional purposes. Mobile information is used solely for the communication purposes outlined above. This restriction does not apply to service providers necessary to deliver our SMS communications, such as our messaging platform, who are bound by data processing agreements and may not use the information for their own purposes.
RETENTION OF INFORMATION
We retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this policy, or as required by law. Once data is no longer needed, we securely delete or anonymize it.
POLICY UPDATES
We may revise this Privacy Policy from time to time. Any changes will be posted here with an updated revision date. For significant updates, we will notify you via email or on our website homepage.
CONTACT US
If you have any questions, requests, or concerns about your privacy or this policy, please contact us at:
Soma Regenerative
AV Bugambilias 4083, El Prado
22105 TIJUANA, BAJA CALIFORNIA
Unit 1904
Email: privacy@somastemcells.com
Phone: +1 619-853-6681
